Thank you for shopping at tejway.com. We appreciate the trust you have placed in us and want to ensure that you have a satisfying shopping experience. Please read our Refund and Cancellation Policy carefully to understand your rights and responsibilities.

1. Cancellation Policy:

1.1 Order Cancellation by the Customer:

• You can cancel your order within one hours of placing it by contacting our customer support team at support@tejway.com/+91 836-850-3421.
• If your order has not been dispatched, we will process the cancellation and issue a full refund.
• Once the order has been dispatched, it cannot be canceled.

1.2 Order Cancellation by Tejway:

• Tejway reserves the right to cancel an order due to unforeseen circumstances such as product unavailability, pricing errors, or suspicion of fraudulent activities.
• In case of order cancellation by Tejway, a full refund will be issued to the original payment method.

2. Return Policy:

• Return Policy allows customers to return a purchased item within 7 days of receiving it for a full refund or exchange, typically with certain conditions. This policy gives customers the opportunity to review their purchase and ensures they are satisfied with it. It’s important for customers to understand the Terms & Conditions and Refund & Cancelation Policy to avoid any misunderstandings.

3. Refund Policy:

3.1 Eligibility for Refunds:

• Refunds are applicable for products that are defective, damaged, or if you received the wrong item.
• To be eligible for a refund, you must report the issue within 1 days of receiving the product.

3.2 Refund Process:

• To initiate a refund, please contact our customer support team at support@tejway.com / +91 836-850-3421 with your order number and details of the issue.
• Once your request is reviewed and approved, instructions on how to return the product will be provided.
• Returns must be sent back in the original packaging and include all accessories.

3.3 Refund Timeframe:

• Refunds will be processed within 7 business days of receiving the returned product.
• The time it takes for the refund to reflect in your account may vary based on your payment method.

4. Non-Refundable Items:

• Certain items, such as gift cards, downloadable software, and personalized/customized products, below two hundred rupee, are non-refundable.

5. Exchange Policy:

• We do not offer direct product exchanges. If you need a different item, please return the original item (unboxed item’s are not applicable) and place a new order.

6. Contact Us:

• If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team at support@tejway.com / +91 836-850-3421.
• Tejway reserves the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes.